Customer Support
We value our customers’ time and want to provide the highest level of service we can in servicing your loan. Our dedicated team of specialists in the Customer Care Center is eager to assist you in any way they can.
Refinancing
LoanCare does not provide any type of financing, we only service the loans after they have closed with lenders that subcontract their home loan servicing to us. If you are interested in exploring your options, start by calling 800.274.6600 or visiting MyLoanCare.com
Insurance Inquiries
For insurance inquiries, please contact our Insurance Department:
Direct dial to 1-866-822-0890.
To fax evidence of insurance, please call 843-413-7127.
Mail Mortgagee Clause/Insurance documentation to:
LoanCare, LLC
ISAOA/ATIMA
P.O. Box 202049
Florence, SC 29502-2049
Third Party Assistance
If you are a third party looking to assist one of our customers, please direct your inquiry as follows:
Lien Release Research: lr.research@myloancare.com
Payoff requests can be made directly on our homeowner website.
Third Party Authorizations: Thirdparty.auth@myloancare.com
Successors in Interest: doc.sii@myloancare.com
Have other questions?
Find answers at our Customer Care Center.
Corporate Headquarters
LoanCare LLC
NMLS# 2916
3637 Sentara Way
Virginia Beach, VA 23452
Interested? Let’s talk.
If you are a lender, please provide information below for us to contact you.
If you are a mortgage customer, visit our Customer Care Center.
